Being a 2 person team, all our shipping happens on THURSDAYS of each week. Meaning, UPS will pick up in the evening, and if there are leftovers, they will go out Fridays depending on the season.
Within 48 hours of your order, you can request a cancellation. After that, the order has already been confirmed with the shop and has already cost VL time and money on your order.
Typically within 5-10 business days UNLESS otherwise stated on a PRE-ORDER option. All pre-order options are clearly labeled in each listing. Pre-ordering means, we have production happening, but not an exact date of delivery, just an estimate.
We charge 35% of each stand in your order restocking fee when a return has been approved. Due to the nature of our stands, we only accept return requests under the following circumstances:
The customer has contacted customer support within 24 hours of the item being delivered.
There are ZERO expectations if the item has been sitting for months until opened. It is the customer’s responsibility to check all items within 24 hours of delivery to the customer’s delivery address.
The items show ZERO signs of being used at a show or event.
The refund will be processed within 10 business days of being shipped back to Vertical Ledge.
Again, Vertical Ledge charges a 35% restocking fee for any and each SKU that are returned regardless of condition.
All returns must be accepted by Vertical Ledge before being sent back.
The items are returned with a customer label. Vertical Ledge does not provide return labels or boxes.
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