I need help with my first investment, do you have consultation calls?
Yes, we sure do. Here is the schedulting link to get started with a free 15-minute call:
Do you ship international?
Yes, we ship worldwide and you can find shipping rates on the checkout page.
Do you accept returns?
We charge 35% of each stand in your order restocking fee when a return has been approved. Due to the nature of our stands, we only accept return requests under the following circumstances:
The customer has contacted customer support within 24 hours of the item being delivered.
There are ZERO expectations if the item has been sitting for months until opened. It is the customer’s responsibility to check all items within 24 hours of delivery to the customer’s delivery address.
The items show ZERO signs of being used at a show or event.
The refund will be processed within 10 business days of being shipped back to Vertical Ledge.
Again, Vertical Ledge charges a 35% restocking fee for any and each SKU that are returned regardless of condition.
All returns must be accepted by Vertical Ledge before being sent back.
The items are returned with a customer label. Vertical Ledge does not provide return labels or boxes.
Damaged Goods Claims
Due to the nature of these custom stands, shipping insurance requires the following for our damaged item claims:
1. A claim must be filed within 45 days of shipping label purchase (not delivery date).
2. A claim must be made aware to VERTICAL LEDGE within 72 hours of a package being DELIVERIED to the customers house. THERE ARE 0 Exceptions. Do not wait weeks to open your custom package. This is critical and non-negitiable.
3.Photos of damaged item AND internal and external packaging (Emailed or mailed, only.) Meaning, if the box is damaged upon arrival and you open it, you will void the claim to damages.
4.Photos must be of the entire unit, not jsut damaged areas so we can access damages.
5. Within 3 business days of the claim being made, the customer must verify the claim with our 3rd party insurance company or be charged for the replacement costs.
Can I cancel my order?
Within 48 hours of your order, you can request a cancellation. After that, the order has already been confirmed with the shop and has already cost VL time and money on your order.